Refund policy

RETURN & EXCHANGE POLICY 

Our 14-day satisfaction guarantee ensures that you can reach out to Us within 14 days of receiving your order, and we will work with you to make things right, either through a replacement/exchange or store credit. Which means you have 14 days after receiving your item to submit a request.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

To start a return, you can contact us at return_request@hseofstyle.com and add "Return Request" to the subject line. Please note that all returns must be approved. If your return is approved, we’ll send you a return shipping label, as well as any further instructions if needed. Items sent back to us without first requesting a return, will not be accepted.  

You may always contact us for any return questions at info@hseofstyle.com.. Please note: Add "Return Question" to the subject line. 

Late Order Arrival 

While we strive to deliver all orders accurately & promptly, delays may occur due to unforeseen circumstances. Therefore, we are unable to guarantee any delivery by a specific date or offer refunds for items that do not arrive by a particular date, such as birthdays, holidays or special occasions. Once an order has shipped, it's in the hands of the carrier, we cannot edit or cancel the order. 

Lost or Missing Orders 

If your tracking information shows that your package was delivered, but you cannot locate it, please contact your local post office or carrier with the tracking number for additional details about the delivery. House of Style is not responsible for lost or missing orders that are marked as delivered by the carrier. 

Damaged Orders  

If your order arrives damaged, please contact us immediately within 24hrs of receiving the delivery. Retain all packaging materials and provide clear photos of the damage, as these may be required to process a claim. So please contact Us immediately so we can evaluate the issue and make it right at customer_service@hseofstyle.com please put 'Damaged Order" in the subject line. 

Incorrect Orders 

If you received the wrong item, please email us at customer_service@hseofstyle.com immediately within 24hrs of receiving delivery and put “Incorrect Order” in the subject line. Please Include your name, order number, a description of the issue and a photo of the item(s) received. Once we have received the incorrect item from you, we will send a replacement of the correct product to you. Refunds are not issued for incorrect orders.

Please note upon delivery date, we allow 14-days to claim a return exchange request. 

On-Sale or Gift Card Items 

Please note that we do not offer refunds or replacements for On-Sale items or Gift Card purchased items. 

Non-Returnable Items  

Certain types of items cannot be returned, like worn clothes, lingerie, custom products (such as special orders or personalized items). Please contact Us if you have questions or concerns about your specific item. Also, you may reference "Return Rules Summary" for additional non-returnable items. 

Unfortunately, we cannot accept returns for on-sale items or gift cards. 

Exchanges  

Exchanges are allowed for exact like item only and item must be unworn. Prices may vary depending on size, which customer is responsible for paying any additional upcharge, as well as the return shipping charges. The fastest way to ensure you get what you want is to send us an email to exchange_request@hseofstyle.com and put “Exchange Request” in the subject line, send an image of your receipt, photo of the item and the reason for exchange. Ship the return item to us, and once the return is inspected and approved, we will ship the exchanged item to you. 

Refunds or Store Credit 

All sales are final. However, there are some exceptions. Simply email us at customer_service@hseofstyle.com immediately after delivery of your product with any questions, concerns or issues you may have. Now, based on information you provide and If your refund is approved, you’ll be contacted and automatically refunded on your original payment method within 10 business days. If there is an issue with that process, we will contact you. Please remember it can take some time for your bank or credit card company to process and post the refund to your card or account. 

If approved and more than 15 business days have passed since we’ve approved your return, please contact us at refund_request@hseofstyle.com. 

*PLEASE NOTE: All Sales are final. Any and All returns or exchanges requested must be approved. Prior to approval, items must be returned in its original new condition “clean”, "unworn," “unused” and “salable” condition with the proof of purchase receipt to begin process of a return or exchange. We reserve the right to deny a return/exchange request or charge a damage fee on any jewelry returned with excessive scratching or other abuse. At this time, we cannot support exchanges or returns for International Customers. Special orders and personized gifts are not approved for returns or exchanges. 

**Return & Exchange Policy and Prices are subject to change at anytime. Amounts credited, exchanged or refunded will reflect original purchase price. Customer will be responsible for balance owed from any increased pricing on exchange or re-purchase.

Contact Us 

If you have any questions or require further assistance, please don’t hesitate to contact our customer service team at customer_service@hseofstyle.com. We are here to assist you and ensure your experience with House of Style is positive and smooth. 

Thank you for shopping with House of Style. We appreciate your support and look forward to serving you again as a returned customer. 

Greatly appreciated, 

House of Style (H.O.S)